Shipping Info
Everything you need to know about shipping and returns
Orders processed within 1-2 business days
Carefully packed to ensure safe delivery
7-day return policy for peace of mind
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order has been shipped.
Standard Delivery (3-5 business days)
Available to all major cities in Indonesia
Shipping cost calculated at checkout based on destination
Express Delivery (1-2 business days)
Available to Jakarta, Surabaya, and surrounding areas
Premium shipping option for faster delivery
Delivery times may vary depending on the courier service and your location. Remote areas may require additional delivery time.
We want you to love your Mewzu purchase. If you're not completely satisfied, you can return or exchange items within 7 days of receiving your order.
Return Conditions
- •Items must be unworn, unwashed, and in original condition
- •All original tags and packaging must be included
- •Items must not have any signs of wear or alterations
How to Return
- 1.Contact us via email or WhatsApp within 7 days of receiving your order
- 2.Provide your order number and reason for return
- 3.We'll send you return instructions and address
- 4.Ship the item back using a trackable shipping method
- 5.Refund will be processed within 3-5 business days after we receive the return
Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
We take great care in packing and shipping your orders. However, if you receive a damaged, defective, or incorrect item, please contact us immediately.
We'll resolve it by:
- •Sending a replacement at no additional cost
- •Issuing a full refund including original shipping costs
- •Providing store credit for future purchases
Please include photos of the issue when contacting us to help us process your claim faster.
Have questions about shipping or returns? Contact us and we'll be happy to help.